Customer Experience

Franco Angeli

Experiential marketing. Comportamento del consumatore, customer experience e le 7E del marketing mix esperienziale

Hoepli

Oltre il prodotto. L'eccellenza nella customer experience. Il metodo Mercedes-Benz

Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey (English Edition)

Flaccovio Editore

Customer experience. Fai marketing di valore nell'era dell'esperienza

O'Reilly Media

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

Apogeo

Customer Experience Design: Imparare a mettere i clienti al centro con il design thinking

Zandegù

La customer experience: Manuale per migliorare la vita al tuo cliente e a te stesso (I Prof)

Sagar Publications

CUSTOMER EXPERIENCE DESIGN BOOK: SIMPLEST WAY TO UNDERSTAND THE FUNDAMENTALS OF CUSTOMER EXPERIENCE IN THE DIGITAL AGE

AMACOM

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Independently published

The Customer Experience Advantage: A Comprehensive Guide to Building World-Class Customer Service Operations